Privacy policy

Who we are

Ringo Top Limited (company registration no. 2430563), Unit G, 15/F, TAL Building, 49 Austin Road, Kowloon, Hong Kong, is responsible for the personal data described in this policy. Questions: help@ringotop.com.

What we collect on this website

• Technical data. Our hosting provider records technical details of each visit, such as IP address, browser, operating system, the page requested and the time. We use these only to run and protect the website.
• Messages. When you email us, we receive your email address, your name and whatever you include, such as your mobile number.

This website does not use cookies. See our cookie policy.

How we use it

• To operate and secure the website.
• To answer your questions and handle requests about your subscription, cancellations and refunds.
• To keep records we are required to keep by law.

We do not sell your personal data and we do not use it for advertising.

Who we share it with

Service providers that host this website and our email process data on our behalf and only on our instructions. We share data with others only where needed to handle your request or where the law requires it.

How long we keep it

• Technical logs: 30 days.
• Messages: up to 2 years after our last contact.
• Records about a payment or refund: 7 years, as required for business records under Hong Kong law.

Your rights

Under the Personal Data (Privacy) Ordinance of Hong Kong, you can ask to access the personal data we hold about you and ask us to correct it. If you are in the European Union, you also have rights under the GDPR, including deletion, restriction, objection and portability. Email help@ringotop.com. We may need to confirm your identity and will respond within 30 days.

Complaints

Please contact us first. You can also complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong, or, if you are in the EU, to the data protection authority in your country.

Security

We use appropriate technical and organisational measures to protect personal data against loss and unauthorised use.

Changes

We may update this policy. The date at the top of this page shows the current version.